Understanding the ticket lifecycle helps you work more effectively with TurtleApps. This guide covers each status and what happens at each stage.

Ticket Statuses

Ticket workflow diagram

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Draft

Initial state when creating a ticket. You can edit the description, add attachments, and make changes before submitting.

Submitted

The ticket is submitted and waiting for AI review. This usually takes 1-2 minutes depending on complexity.

In Review

AI is analyzing your ticket, understanding the requirements, and creating an implementation plan.

Planning

AI has completed analysis and presents the implementation plan. You can review the plan, provide feedback, or approve it.

✨Review the Plan

Take time to review the AI's plan. If something looks off, provide feedback before starting development. It's much easier to adjust the plan than to redo completed work.

In Development

AI is actively writing code. You'll see real-time progress updates showing which files are being created or modified.

Ready for Preview

Development is complete. A preview environment is automatically created where you can test the changes.

Awaiting Approval

If approval workflows are enabled, the ticket waits for required approvers to review and approve.

Approved

All required approvals are received. The ticket is ready for deployment.

Deploying

The changes are being deployed to your target environment.

Deployed

Changes are live. The ticket is complete.

Rejected

The ticket was rejected during review. Check the feedback and create a new ticket addressing the concerns.

Workflow Actions

Start Development

Available in Planning status. Tells AI to begin implementing the plan.

Request Changes

Available during review or preview. Send feedback to AI for adjustments. A new development cycle begins.

Approve

Available when preview is ready. Marks the ticket as approved for deployment.

Deploy

Available after approval. Deploys the changes to production (or your configured target environment).

Reject

Closes the ticket without deploying. Use for tickets that are no longer needed.

Automatic Transitions

Some status changes happen automatically:

Submitted → In Review (immediate)
In Development → Ready for Preview (when code is complete)
Deploying → Deployed (when deployment succeeds)

Notifications

You receive notifications when:

AI review is complete
Development is finished
Preview is ready
Approval is required
Deployment completes

💡Configure Notifications

Customize which notifications you receive in Settings → Notifications. You can enable/disable email and in-app notifications separately.

Ticketworkflow