Bijlagen & Screenshots
Voeg screenshots, ontwerpen en documenten toe aan je tickets.
Attachments help AI understand exactly what you want. Screenshots, mockups, and documents provide visual context that words alone can't capture.
Supported File Types
Images
- PNG, JPG, JPEG, GIF, WebP, SVG
- Maximum size: 4.5MB per file
- Best for: Screenshots, mockups, design references
Documents
- PDF, DOCX, XLSX, PPTX, CSV, RTF, TXT, MD
- Maximum size: 4.5MB per file
- Best for: Specifications, requirements, reference material, spreadsheets
Adding Attachments
Attachment upload interface
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Drag and Drop
Simply drag files onto the ticket form to attach them.
Click to Upload
Click the attachment button and select files from your computer.
Paste from Clipboard
Press Ctrl/Cmd + V to paste images directly from your clipboard.
✨Quick Screenshot
Use your system's screenshot tool (Cmd+Shift+4 on Mac, Win+Shift+S on Windows) and paste directly into the ticket form.
Best Practices
Screenshots
- Capture the relevant area, not the entire screen
- Annotate to highlight specific elements
- Include error messages if reporting bugs
- Show both current state and expected state when possible
Mockups
- Use design tools like Figma, Sketch, or even hand-drawn sketches
- Include dimensions or spacing notes if important
- Show responsive variations if relevant
- Export at reasonable resolution (2x is usually sufficient)
Documents
- Keep documents focused and concise
- Highlight the most important sections
- Use Markdown for structured content
AI Image Analysis
When you attach images, AI can analyze them to understand:
- UI layouts and component structures
- Color schemes and styling
- Text content in the image
- Error messages and console output
💡Image Quality
Higher quality images lead to better analysis. Avoid heavily compressed or blurry images when possible.
Managing Attachments
After uploading, you can:
- Preview — Click to view full-size
- Reorder — Drag to change order
- Delete — Remove unwanted attachments
- Download — Save a copy locally
Attachment Limits
| Plan | Attachments per Ticket | Total Storage |
|---|---|---|
| Starter | 5 | 100MB |
| Professional | 20 | 1GB |
| Business | 50 | 10GB |
| Enterprise | Unlimited | Custom |
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